Best Value Guarantee Terms

What is the Best Value Guarantee?

We will guarantee that the combined value of our posted lowest market price less any loyalty currency (where applicable) will be better than the lowest publicly available market price of any other qualified seller. If our combined value is not better, we will match the qualified seller’s lowest market price at the time of purchase or within 24 hours of purchase.

Reporting a lower rate claim.

You must contact us within 24 hours after Your purchase or booking with us to make a claim under the Best Value Guarantee. The lower rate must be available for purchase at the time You contact us, as determined solely by OHC customer service representatives. All qualifying purchases or bookings must be made using a valid credit card with a United Kingdom billing address.

What is considered a lower rate?

The lower rate must be for an identical product or booking as determined in our sole discretion. All product or booking details must exactly match the details of the product You purchased or booked through OHC, for example the specific carrier or provider (including class of service), the specific hotel (including room type), the applicable refund policy, the dates and times of travel or service, the specific routings (for example, same stopovers), and other purchase or booking details including cancellation policies.

Best Value Guarantee Terms & Conditions

1. Best Value Guarantee. Best Value Guarantee valid for up to 24 hours after booking. A lower rate than our combined value must be found within 24 hours of booking and verifiable proof is required of public availability of such lower rate. If you find a rate lower than our combined value by greater than one British Pound Sterling and your request is approved, we will match that lower price. Purchaser will be responsible for any change or cancellation fees. To verify a lower rate, proof must be provided by calling Customer Service at 0800 587 2682 and faxing advertisements or providing web site addresses as directed. OHC reserves the right to determine the validity and authenticity of the proof provided.

2. Must be "Apples to Apples" Comparison. The Best Value Guarantee is available only for identical products and must meet the comparison criteria as outlined below within each product purchase category. Valid on prices advertised and offered to the general public. Not valid on prices requiring a call-back or on pricing offered on e-mails that are not also advertised on public access web sites, or otherwise available to the general public. You must meet all requirements imposed on the lower rate (if any) including, without limitation, residency, regional and age-related requirements. The lower rate must be quoted and booked in British Pound Sterling (without reference to currency converters). Also not valid on prepaid rates that involve voucher, or certificate, or on-board credit, or on prices available on auction web sites, or on discount rates offered to members who must meet specific criteria.

3. Lower rates do not include errors or mistakes. Lower rate or price must be available to the general public online - The Best Value Guarantee applies only to rates or prices both advertised and available to the general public on an English-language website. For example, this does not include rates offered on other membership program websites, corporate discounts or rates, military rates, group, charter, rewards program, incentive, meeting, convention, consolidator or interline rates, rates obtained via auction or similar process, or rates available only by using a coupon or other promotion not offered to the general public or a pay in advance coupon promotion. The lower rate may not come from a website where You call to get the rate, or from an e-mail that You received. The rate must be quoted, booked, and paid for in British Pound Sterling.

4. Verification. All requests, including receipts, are subject to our verification. We will not accept screenshots or other purported evidence of a lower rate that cannot be independently confirmed by OHC customer service representatives. Nor will We verify any request that We believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.

5. Limit. Each Member shall be limited to three (3) Best Value Guarantee claims per Member per calendar month, regardless of the number of accounts used by the Member. Any modifications, changes or cancellations made to an existing purchase or booking that has an associated Best Value Guarantee claim will result in voiding of the claim. Purchaser will be responsible for any applicable cancellation fees.

6. Changes. OHC reserves the right in its sole discretion to modify or discontinue the Best Value Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Best Value Guarantee. The failure by OHC to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.

Product Purchase Category Terms & Conditions

Travel product terms and conditions

1. For any stand-alone product booking (for example, a hotel room), the comparison must be to the same product purchased stand-alone through the other website (i.e., not part of a hotel + air package booking). Except as otherwise noted below, the Best Value Guarantee only applies to the base cost, and not taxes, service fees and other charges, of stand-alone Hotel, Resort, and Car bookings.

2. For Cruises, the Best Value Guarantee applies only to the cost of the cruise, including cruise line pass through fees. The cost of additional items in your cruise booking, such as air or land components or excursions, insurance, shipboard credits, free upgrades, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards/certificates, cash back and/or pounds off, or other add-ons or optional items are not subject to the Best Value Guarantee, and shall not be considered in determining whether you have found a lower rate. To qualify for the Best Value Guarantee on a cruise booking, you must have either paid in full or paid a non-refundable deposit on the booking. If you have made a non-refundable deposit, then any credit under the Best Value Guarantee will be applied toward the outstanding balance due for your booked cruise. The lower rate must be for identical cruise itinerary, ship, sailing date, and cabin category. Also not valid on prepaid rates that involve voucher, or certificate, or on-board credit, or on prices available on auction web sites, or on discount rates offered to members who must meet specific criteria. Group, charter, incentive, meeting, convention, package, or interline rates are excluded.

3. The Best Value Guarantee is not available for bookings on websites where the specific carrier, property, rental car company, itinerary or similar booking details are unknown until after the purchase.

0800 587 2682